Contact Us

At Northbay Co, we are committed to providing excellent customer service and support. If you have any questions about our products, orders, shipping, returns, or general enquiries, our team is here to help.

Get in Touch

Email: info@northbayco.com.au

Phone:  0480850767

Business Address:

2/290 Boundary Street
Spring Hill
QLD 4000 Australia

Customer Support Hours

Monday to Friday
9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 1 business day.

Order Enquiries

If you are contacting us about an existing order, please include:

• Your full name

• Order number

• Details of your enquiry

Providing this information will help us assist you more efficiently.

Product Questions

If you have questions about a product before purchasing, please contact us and we will be happy to assist with product information, specifications, and general enquiries.

Shipping Enquiries

Most orders are delivered within 2–7 business days. If you have questions regarding your shipment, please contact our support team with your order details.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Refund & Returns Policy page or contact our customer support team for assistance.

Thank you for shopping with Northbay Co. We appreciate your business and look forward to assisting you.