Shipping Policy


Shipping Information

At Northbay Co, we aim to provide a reliable and efficient delivery experience for our customers.

Fulfillment Centre

Orders are picked, packed, and dispatched from our fulfillment centre located at:

Unit D1B, 350 Parramatta Road
Homebush NSW 2140
Australia

Please note
This is our fulfillment and dispatch location only. It is not a returns address. If you wish to return an item, please do not send it to this address directly contact us first at info@northbayco.com.au so we can provide you with the correct return instructions and address.

Processing Time

Orders are typically processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is:

2–7 business days

Delivery times may vary depending on your location, carrier availability, and seasonal demand periods.

Shipping Coverage

We currently ship to addresses throughout Australia.

Some remote or regional locations may experience longer delivery times.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to factors outside of our control, including:

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • Remote delivery locations

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct when placing your order.

Northbay Co is not responsible for delays or delivery issues resulting from incorrect information provided at checkout.

Damaged or Missing Orders

If your order arrives damaged or if you believe an item is missing, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Photographs if applicable

This will help us investigate and resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Business Name: Northbay Co.

Email: info@northbayco.com.au

Phone:  0480850767

Business Address:

2/290 Boundary Street
Spring Hill
QLD 4000 Australia