Privacy Policy


Introduction

Northbay Co respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Payment information (processed securely through third-party payment providers)

  • Communications and enquiries submitted to us

We may also collect certain non-personal information such as:

  • Browser type

  • Device information

  • IP address

  • Website usage data

How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Communicate regarding orders and enquiries

  • Provide customer support

  • Improve our website and services

  • Prevent fraudulent activity

  • Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Payment processing providers

  • Shipping and delivery providers

  • Website and technology service providers

  • Professional advisers where required by law

Information will only be shared where reasonably necessary to provide our services.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality.

Cookies may help us:

  • Remember user preferences

  • Understand website traffic

  • Improve website performance

  • Enhance customer experience

You may choose to disable cookies through your browser settings; however, some website features may not function correctly.

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary.

To make such a request, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Policy

Northbay Co may update this Privacy Policy from time to time.

Any updates will be posted on this page and become effective immediately upon publication.

Customer Information

At Northbay Co, we aim to provide a reliable customer experience.

Orders are typically processed within 1 business day and delivered within 2–7 business days across Australia.

For questions regarding orders, delivery, or your personal information, please contact us using the details below.

Business Name: Northbay Co.

ABN number: 65737020926

Email: info@northbayco.com.au

Phone: 0480850767

Business Address:

2/290 Boundary Street
Spring Hill
QLD 4000 Australia