Refund & Returns Policy


Returns

At Northbay Co, we want our customers to be satisfied with their purchase. If you are not completely satisfied with an item, please contact us and we will work with you to find an appropriate solution.

To be eligible for a return, items must:

  • Be returned within 30 days of delivery

  • Be unused and in their original condition

  • Be returned in the original packaging where possible

  • Include proof of purchase

Returns may not be accepted for items that have been used, damaged after delivery, or are not returned in a resalable condition.

Change of Mind Returns

If you wish to return an item due to a change of mind, please contact us within 30 days of receiving your order.

Customers may be responsible for return shipping costs for change of mind returns unless otherwise agreed.

The item must be returned in its original, unused condition.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.

To assist with your request, please provide:

  • Your order number

  • A description of the issue

  • Photographs of the item and packaging where applicable

We will review the information provided and work with you to resolve the issue as quickly as possible.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, refunds will be processed back to the original payment method used for the purchase.

Please allow several business days for the refund to appear in your account, depending on your financial institution.

Return Shipping

For approved returns due to faulty, damaged, or incorrect items, return shipping arrangements may be provided where appropriate.

For change of mind returns, customers may be responsible for return shipping costs.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under Australian Consumer Law.

Customers are entitled to applicable consumer guarantees under Australian Consumer Law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Name: Northbay Co.

Email: info@northbayco.com.au

Phone: 0480850767

Business Address:

2/290 Boundary Street
Spring Hill
QLD 4000 Australia